26777 Central Park Blvd., Ste. 100
Southfield, MI 48076
Re: Complaint 13749530
To Who It Could Concern:
Many thanks for offering Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans, we just just simply take great pride within our company culture—a culture this is certainly constructed on a couple of core values we call ISMs. One such ISM is “every client, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including within our thorough review and a reaction to all inquiries, problems, and complaints delivered to our attention. We sincerely regret any dissatisfaction Mrs. Townsend experienced with us.
After getting Mrs. Townsend’s grievance, we contacted her directly. As Mrs. Townsend understands, we try not to concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter what. ” Instead, we discovered that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Moreover, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states in component, “If you application is rejected or withdrawn, for just about any explanation, we are going to refund your deposit without the real price of your assessment and credit history. 继续阅读“Bbb of Detroit and Eastern Michigan”